The Art of Deepening Relationships - NAPFA Credit Only
J-Communications
Dr. Amy D'Aprix
Published: 6/30/2021
This is a Partner Solutions recorded webinar sponsored by Life Transitions by Dr. Amy, Inc.
Despite all the advancements in financial services, one thing remains constant - people want human connections, especially during challenging times. In this session, Dr. Amy D’Aprix shares the two biggest causes of breakdown in trust and how to overcome them. A new and compelling way to skillfully listen to clients, ask impactful questions to uncover clients’ specific needs, and authentically convey empathy are also discussed. Dr. Amy’s informed perspective will help advance your trust-building skills though putting the “personal” in personal financial planning.
Learning Objectives:
- Learn the key underpinnings of deep-seated trust in client relationships
- Discover what it means to be a Level 3 Listener
- Help clarify clients' goals by asking high-impact questions
- Understand how to create more authentic connections through empathy
Speaker Bio:
Amy D’Aprix is an internationally respected expert on lifestyle issues relating to retirement, aging, caregiving, and family dynamics. With a Ph.D. in Social Work, “Dr. Amy,” as she is affectionately known, has provided down-to-earth, practical, and professionally informed guidance on Life Transitions to individuals, professionals, and organizations for over 30 years.
A compelling, pragmatic, inspirational speaker and coach, Dr. Amy has addressed thousands of Financial Advisors and their clients across North America. She provides sound guidance, humor, and enthusiasm in navigating Life Transitions to ensure the success of overall life goals and financial plans. This passion is reflected in her two programs; Your Best Life Forward, a unique membership website that offers advice and guidance to individuals facing significant life transitions, and Trusted Advisor of Choice, a practice elevation program for financial professionals to better understand their clients’ concerns and more proactively prepare for the life transitions they face.
Amy is also a Certified Professional Consultant on Aging (CPCA). She has authored the book, From Surviving to Thriving: Transforming Your Caregiving Journey and co-developed an audio coaching session and companion journal, Building the Bonds of Friendship at Midlife and Beyond. She also created the Life Memories Journal and Caring Cards to inspire more meaningful conversations between generations. Dr. Amy regularly featured and interviewed on television, radio, podcasts, and online publications.
1 NAPFA CE in J - Communications will be posted in your NAPFA CE record after downloading this recording.
This is a recorded webinar from June 30, 2021.
After purchase, you may access your recorded course under the My Webinars link on your My Account page of the NAPFA website for the next 90 days.